Shipping & Returns: What to Check Live
Shipping and returns depend on details that a catalogue cannot settle in advance. Check the actual item, seller, destination and account screen before making a decision.
Before parcel submission
Check which routes accept the item, the destination entered, chargeable weight, estimated cost, restrictions and optional services. A route shown for one parcel is not a general promise for every product or country.
Before changing packaging or submitting a parcel
Check whether the seller accepts the request, whether the item remains in the required condition, which costs apply and whether the live request control is still available. Published return periods and fees can change, so this guide does not repeat them.
Once an item has entered international delivery, different carrier and parcel rules may apply. Use the live order record and current official help page for the relevant stage.